Increase Leads Through Customer Insights and AI
CustomerOne is a Digital Marketing Architect dedicated to lead generation.
Our Mission
More Moments of Delight
Sometimes, months after sending a promotional email, we receive a reply from a customer saying:
“Could you tell me more about the product you mentioned in that email?”
It’s in moments like these – when the right information has reached the right person, stayed in their memory, and proven useful – that we truly feel the value of what we do.
At the same time, when the desire to “drive sales” or “beat the competition” becomes too strong, marketing activities can be perceived as “pushy” or “spam.” In such cases, it becomes impossible to build a win-win relationship between customers and companies.
At CustomerOne, we start from the voice of the customer and support the creation of relationships where both customers and companies can share in mutual delight.
Empowering Marketing Through Customer Insights and AI
Companies receive many different types of feedback from their customers. Within these “voices of the customer” lie valuable hints for improving products and communications.
However, customer feedback often fails to reach beyond frontline teams such as sales to the back office, or remains underutilized because it is qualitative and difficult to analyze.
At CustomerOne, we leverage our expertise in collecting and analyzing customer feedback, combined with our know-how in AI utilization, to help strengthen your marketing.
CEO Profile
Taiitsu Enari
CEO
CustomerOne Inc.
- Career
- Graduated from Hitotsubashi University, Faculty of Law, and completed the Graduate School of Environmental Studies at Tohoku University.
- Engaged consistently in digital marketing at companies such as Sony, Nissan Motor, MSD (pharmaceutical), and Sato (industrial printer manufacturer). Extensive experience ranging from digital marketing strategy development to the design, construction, and execution of corporate websites, membership sites, and e-commerce platforms. Oversaw lead generation initiatives such as SEO, search ads, and email marketing, as well as the operation of inside sales. Also experienced in overseas assignments.
- In July 2025, founded CustomerOne, with the mission of steadily increasing leads through customer insights and AI.
- Key Achievements
- Designed and built over 20 corporate websites, membership sites, and e-commerce sites across multiple industries, both in Japan and globally
- Implemented marketing automation (MA) processes integrating databases, email, and web to generate leads: increased from 0 to 500 per year
- Doubled inquiry volume through website renewal
- Increased e-commerce sales by 5x
Strengths
- Thorough Customer Insights
- Expertise in digital marketing design driven by reverse-engineering from business goals
- Established methodologies combining marketing and AI expertise
What We Value
Becoming “One of a Kind”
When customers choose a partner company or a product, there is always a reason for choosing. We strive to become that “one of a kind” with strengths only we can offer.
See Clearly, Think Passionately
We aim to observe the business environment and facts with a clear and cool perspective, and to deeply understand what customers truly seek. Based on that cool-headed analysis, we think with passion and determination.
Serious, Yet Joyful
We want to work seriously, yet joyfully—and spread a sense of excitement to those around us.
Origin of Our Company Name
Marketing has shifted from an era focused on the “mass” to one centered on the individual customer. From understanding customers, to marketing communications, to product delivery, and even how customers use the products, it is essential that everything be designed with the customer at the core.
Our company aims to design and execute customer-centric marketing communications, contributing to building relationships that are beneficial for both customers and businesses.
The name CustomerOne reflects our commitment to putting the customer first and fostering relationships built on care and respect.
Company Overview
| Company Name | CustomerOne Inc. |
| Address | Sagamihara Incubation Center, “Desk10” 5-4-21 Nishihashimoto, Midori-ku, Sagamihara City, Kanagawa, 252-0131, Japan |
| Phone | 050-6883-5009 (Voicemail support only) |
| CEO | Taiitsu Enari |
| Established | July 7, 2025 |
| Capital | 3 million yen |
| Business Hours | 10:00 – 17:00 (Monday – Friday, excluding public holidays and year-end/New Year holidays) |
| Services | – Answer Engine Optimization (AEO, LLMO) – AI Chatbot Solutions – Search ads design & management support – Marketing planning & content development based on customer interviews – Digital marketing strategy consulting |
News
CustomerOne was featured in the public relations magazine of the Sagamihara Incubation Center.
Category : newsCustomerOne Inc. was featured in the public relations m…