AI Chatbot for Webinar Customer Support

AI Chatbot for Webinar Customer Support

Service Launch: Winter 2025

An AI chatbot that automatically handles customer requests and inquiries during webinars, significantly reducing the workload for your team.

Is Customer Support for Your Webinars Becoming a Burden?

If your marketing team hosts webinars to generate leads, are you facing challenges such as:

• Handling customer emails and phone calls taking too much time
• Responding individually to diverse customer inquiries being overwhelming
• Internal coordination and briefing support staff for each webinar consuming significant time

Benefits

• Purpose-built AI chatbot specialized for webinar support, enabling accurate responses to inquiries
• We handle setup and operations—leave all the complicated configuration to us
• Setup completed in just 3 days, allowing you to respond even to last-minute events

Our Strengths

• Customer satisfaction achieved through responses based on “real customer feedback” from past webinar operations
• Hybrid model combining scenarios with AI, delivering highly accurate answers while minimizing hallucinations
• Full support provided by us, from initial setup through ongoing operation

What Is an AI Chatbot?

Here we explain the definition, use cases, and benefits of AI chatbots.

What Is an AI Chatbot?

• An AI chatbot is a system that uses artificial intelligence technology to provide responses in a conversational manner, as if you were speaking to a person. Its defining feature is a user interface that allows information to be obtained through dialogue.
• Unlike traditional chatbots, which respond based on pre-set scenarios, AI chatbots can interpret user intent and answer questions flexibly.
• Since chatbots can operate 24/7 without rest, they enable greater efficiency and cost reduction in business operations.

Use Cases of AI Chatbots

Chatbots can broadly be classified by whether they are designed for general consumers or for employees. Within consumer-facing use cases, they can be divided into three main categories:

• For Consumers
  • Companion / Entertainment: Engaging in small talk or offering empathy as a “conversational partner,” not tied to a specific goal.
  • Problem-Solving: Helping users resolve issues, such as contacting companies or governments with inquiries, or asking about product usage.
  • Sales Promotion: Company-operated chatbots proactively initiating conversations to stimulate consumer purchasing interest.

• For Employees
  • Chatbots that help employees solve problems, such as understanding company rules or learning how to use internal systems.

Features of AI Chatbots

Here we explain the features of AI chatbots in terms of functionality, types, mechanisms, and technical elements.

• Functional Features
  • 24/7 Availability: Chatbots can operate continuously, providing responses as if handled by a human, 24 hours a day, 365 days a year, without human intervention.
  • Automation of Routine Tasks: They can automate tasks that were previously thought to require human handling, as long as they can be standardized to some degree.
  • Cost Reduction & Efficiency: Once configured, they can respond automatically, reducing both the effort of handling inquiries and the costs of training staff.

• Types
  • Chatbots can be categorized by two axes: whether they have a clear goal, and the scope of topics they cover.
    • If there is no clear goal (e.g., casual conversation), longer conversations are preferable.
    • If there is a clear goal (e.g., solving a problem), shorter conversations that quickly reach the objective are better.
    • Narrower topic scopes reduce the range of information the chatbot must handle.
  • Thus, the type of chatbot determines the mechanisms required.

• Mechanisms
  • There are two main types:
    • Scenario-Based: Responds according to pre-set scripts.
    • AI-Based: Learns from large amounts of data and generates its own answers. Within AI-based models, there are several variations. Some generate full responses, while others retrieve and summarize information from external sources.

• Technical Elements
  • AI chatbots combine natural language processing (to understand human language) with machine learning (to learn from large datasets and generate responses).

Benefits of AI Chatbots

Beyond efficiency and cost reduction, AI chatbots also improve response quality and scalability.

• Benefits for Providers (Companies, Government, etc.)
  • Efficiency & cost reduction (less workload and lower labor costs)
  • 24/7 availability (support even outside business hours)
  • Consistent response quality (eliminates variations in human answers)
  • Scalability (handle more inquiries simultaneously)

• Benefits for Users (Customers, Employees, etc.)
  • Fast responses (no waiting time)
  • Consistency (no differences depending on staff)
  • Convenience (easy access to answers anytime)

Comparison of AI Chatbot Mechanisms

The performance, preparation, and operation methods of AI chatbots vary depending on their underlying mechanism. Choosing the right type for your company’s use case is essential.

CustomerOne’s Service Flow

We introduce your company’s AI chatbot in four standardized steps, making it simple to implement.